Our Policies & Terms of Service
We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience.
The following Hotel Policies/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating the Canadas Best Value Inn & Suites Charlottetown since 2009.
These Hotel Policy/House Rules are considered a part of our reservation agreement with you. As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all of our Hotel Policy/House Rules, terms, and procedures.
These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the Canadas Best Value Inn & Suites & Suites and the guest.
Our Hotel Policy/House Rules may change from time to time, so please check back often.
Canadas Best Value Inn & Suites Charlottetown is 100% Smoke-Free in accordance with the Smoke Free Places Act of Prince Edward Island. Guests may only smoke in the designated smoking areas 15 feet from any entrance, exit, window, exhaust or air conditioning unit. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility. Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the building. Illicit drug use is prohibited at all times while on our property. A minimum fee of $300.00 per offense will apply for smoking in restricted areas.
CANDLE, INCENSE, ESSENTIAL OILS:
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.
NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS:
The safety of our guests, staff, and this facility is extremely important to us. Except for the microwave, stove, BBQ and refrigerator units that the hotel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. A minimum fee of $300.00 will be charged for cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames and fireworks are not allowed anywhere on hotel property. A coffee maker, microwave and mini fridge are available in each guest room. Coffee is also available twenty-four (24) hours at the front desk.
All reservations must be guaranteed with a valid major credit card. Guests must be 21 years and older. We accept Visa, Master Card, American Express, and Discover Card. We do not charge your credit card at the time you make your reservations. Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled Forty-eight (48 hours), hotel time, in writing, prior to your arrival date, in order to avoid a one (1) room night, plus tax cancellation fee. Reservations will be held until 7:00 a.m. the morning following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your credit card and the balance of your reservations will be cancelled. Canadas Best Value Inn & Suites Charlottetown is not responsible for weather conditions, personal emergencies, or schedule changes.
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 3 p.m. then Pre-Registration and payment may be required. Please contact our Reservations Team directly to make reservations and complete a credit card authorization form prior to your arrival via email.
Guests must be at least 21 years of age to check in at Canadas Best Value Inn & Suites Charlottetown. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (driver’s license, passport, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit card. Some banks hold pending authorizations for up to 10 business days.
PRE-AUTHORIZATION AT CHECK-IN:
We require pre-authorization of credit cards cards at check-in. A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit card for the full amount of your intended stay, plus tax and incidentals. Other methods of payment may be used upon check out and the pre-authorization will be charged off at $0. All credit cards are pre-authorized at check-in. Pre-authorization is not a charge to your account, it is a hold on those funds. Once your actual charge is posted at check-out it can take anywhere from 24 hours to 10 days for the original pre-authorization to be removed by your bank. Generally, most banks release the hold within 3-5 days. It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations. We are unable to remove pre-authorizations directly through our hotel.
We require valid contact information from the guest making the reservations including first and last name, address, email address, phone number, and signature. The names and addresses of each person occupying the room other than a member of the guest's immediate family must be registered (EC267/99; 492/04 TIAR PEI). Information regarding your license plate/car description is also gathered at check-in for security.
Room rental period expires at 11:00 a.m. Additional day charge, plus tax may apply for late checkout.
Check-out time is 11 a.m. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.
Guests who check out of the hotel after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.
We will make every effort to honor special requests such as a specific floor or room number, adjoining rooms, roll-away beds, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
Except for the coffee maker, microwave, refrigerator, stove units that the hotel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. We ask that you refrain from microwaving any pungent food as the odor is difficult to remove from fabric, a cleaning fee may be assessed. Most commercially prepared food intended for the microwave has not previously caused a problem, so we suggest that option. Microwaving your fresh caught trout will be an issue.
Limited accessible guest rooms are available and should be reserved in advanced; please contact our Reservations Team directly via email or toll-free at 1-877-890-2481.
All reservations and registration must be guaranteed with a valid major credit card. We accept Visa, Master Card, American Express, and Discover Card. Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder. Credit cards must be signed. Cash (CAD) and debit payment is welcomed with a signed and pre-authorized credit card. All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash or debit upon check-out. Checks and foreign currency not accepted.
CHECKS AND CHECK CASHING:
We do not accept checks. We do not provide check cashing services.
CREDIT CARD HOLDERS
Your credit card is not valid unless signed. We will refuse an unsigned card. Your Credit Card will be pre-authorized at check-in for the full amount of your stay plus applicable taxes and incidentals. The pre-authorization will HOLD the funds until check-out, at which time the amount actually incurred during your stay will be charged. If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately. Canadas Best Value Inn & Suites Charlottetown has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your debit or credit card. Some banks hold pending authorizations for up to 10 days.
DEPOSITS AND GUARANTEES:
We do not accept cash and debit deposits to make an individual room reservation. However, a major credit card is required at the time of booking to guarantee the room and secure the reservation period. The credit card will be required again at check out for pre-authorization of the card.
RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES:
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.
CREDIT CARD AUTHORIZATION BY CORPORATE THIRD-PARTIES:
Please contact our Reservations Team at least 24 hours prior to guest’s arrival to request a Credit Card Authorization form. We are open 24 hours, 7 days a week, and can be reached via email and toll-free at 1 (877) 890-2481. We must receive the information by fax 1 (902) 367-3247 and process the approval for your reservations prior to the guest’s arrival.
GIFT CERTIFICATES & PREPAID BOOKINGS:
Please contact the hotel directly to purchase or redeem gift certificates via email and Toll-Free at 1 (877) 890-2481.
Unless the transaction takes place directly at the hotel, Pre-Paid Bookings require a Credit Card Authorization form to be completed and faxed to our Reservations Team at 1 (902) 367-3247. This form is available by emailing or calling tour Reservations Team directly.
TAX EXEMPT GUESTS:
Guests with GSA payment cards will be taxed or exempt in accordance to their individual card status. If tax exempt status cannot be verified at check-in you will be charged a lodging tax until verification is made.
All rates are quoted in Canadian currency, plus applicable tax and levy. Rates may increase without notice. Rates as advertised on the Canadas Best Value Inn & Suites Charlottetown website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion. Rates are based on traditional rooms (1-4 occupancy), king jacuzzi suites (1-2 occupancy), queen balcony suites (1-2) occupancy, deluxe rooms (1-4 occupancy), and residential suites (1-5 occupancy).
RIGHT TO REFUSE SERVICE: Canadas Best Value Inn & Suites Charlottetown is privately owned and operated.
We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or Provincial laws. Canadas Best Value Inn & Suites Charlottetown has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the Province of Prince Edward Island and the owners for the operation and management of the hotel. Canadas Best Value Inn & Suites Charlottetown will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with provincial liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by All Seasons Inn & Suites for the operation and management of our hotel. Will will never refuse service on the grounds of discriminatory practices based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered (R.S.C., 1985, c. H-6).
10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls or sidewalks. Any guests who are caught breaking this house rule may be responsible for the complainants room charge for that evening.
Visitors must notify Front Desk upon their arrival.
Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including the discounts, continental breakfast, or other amenities. As a registered guest, you are responsible for your visitor at all times.
Our Continental Breakfast is free to registered guests only. Visitors may not join a registered guest for a free breakfast. Visitors may pay $6.00 per person at the Front Desk. If you desire a full hot breakfast, Front Desk staff is happy to provide you with a discount coupon to a our on-site restaurant for their breakfast service beginning at 11:00 AM.
CONNECTING ROOM POLICY:
Connecting rooms are subject to availability and can only be booked directly through the hotel. Please contact our Reservations Team directly to discuss available configurations. Guests with a pet requesting a connecting room will be assessed a pet fee for both rooms.
We offer discounted room rates for participation or employment in organizations such as CAA, government and health care employees, seniors, students, etc.
Canadas Best Value Inn & Suites is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled forty-eight (48 hours) hotel time, in writing via email, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 48 hours before the arrival date, your credit card may be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged. If you cancel any reservation, you must obtain and save the cancellation number for your records.
NO SHOW CHARGES:
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.
Large group/Block reservations must be cancelled thirty (30) days, in writing via email, prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.
Groups, School groups, sports/ski teams, weddings, special events, etc.House Rules will be included in the contract for the group booking and it will be the organizers responsibility to collect the initials of all guests, acknowledging the rules.
Schools, sport/ski teams are directed to also review their specific school or sport organization Code of Conduct.
DO-NOT DISTURB AND ACCESS TO ROOMS:
To provide all of our guests with an exceptionally clean and safe hotel experience, we provide daily housekeeping. Our Housekeeping Staff will honor the “Do Not Disturb” door hanger once during a twelve (12) hour period indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “Do Not Disturb” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.
** Please note due to Covid-19 daily housekeeping has been temporarily suspended until further notice, but welfare checks will remain in place. If you require replenishment of any of your amenities, please contact the front desk.
Well behaved children of all ages are welcomed. Children aged 17 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised. Children under the age of 18 are not allowed in the pool area without being accompanied and supervised by their parent/guardian/chaperone.
A limited number of rollaway beds and baby cribs are available upon request. Availability is on a first-come, first-served basis for a deluxe rooms and suites only. The charge is $10.00 each, plus tax per night. Maximum capacity of baby crib or rollaway is one (1) per room. Rollaway beds are not allowed in a traditional double or queen rooms. For safety, pillows are not provided for cribs.
Room occupancy requirements are based on fire code/fire safety restrictions. Traditional Room maximum occupancy is 4, King Jacuzzi or Queen Balcony Suite maximum occupancy is 4, Deluxe Queen Room maximum occupancy is 6, and Residential Suite is 8. If you exceed the maximum number of guests allowed, you will be asked to rent another guest room for proper accommodations or vacate the hotel.
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys to Front Desk at Check-out. Lost or stolen room keys will be subject to a $15.00 replacement charge.
Housekeeping is provided daily between the hours of 9 a.m.-2 p.m. Housekeeping may start as early as 6 a.m. during peak season. This is a 100% NON-SMOKING hotel, including medical marijuana. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.
LOST & FOUND POLICY:
Canadas Best Value Inn & Suites Charlottetown assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately at 1 (877) 890-2481 and we will try to assist you in locating your lost item.
Canadas Best Value Inn & Suites Charlottetown is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to thirty (30) days. Records of Lost & Found items are retained for six (6) months. Reasonable effort will be made to notify the guest that an item has found. Perishable and illicit items, underwear, and miscellaneous toiletries are discarded.
We would be happy to return your lost item(s) to you by Canada Post. Your credit card will be charged packaging and postage, plus a $10.00 handling fee. A separate receipt will be mailed to you. Canadas Best Value Inn & Suites Charlottetown is not responsible for any item lost or misdirected during shipment by Canada Post. Please contact the Canada Post Customer Service Department at 1 (866) 607-6301.
UNCLAIMED ITEMS/NO CONTACT:
Lost & Found items are held for thirty (30) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the thirty (30) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by Canadas Best Value Inn & Suites Charlottetown.
Adult supervision is required for all children under the age of 13. No children under the age of five or pregnant women permitted. No dogs, food, drinks, or smoking is allowed in the Jacuzzi. Please refer to the posted rules at in the Guest Room Directory for our King Jacuzzi Suites for more use guidelines and rules-those guidelines and rules are considered a part of our Hotel Policy/House Rules
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as the lobby, pool area, halls, etc. Alcohol consumed during special events served by a licensed caterer with permit to serve/sell alcohol is restricted to those 19 years old or older (valid photo identification required) and can only be consumed at that event venue. (RSPEI 1988, c L-14)
FIREARMS AND WEAPONS:
The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on hotel premises. Canadas Best Value Inn & Suites recognize that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises. Canadas Best Value Inn & Suites is private property. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our hotel premises for storage purposes only, with the understanding that they are personally responsible for following:
Guests must abide by all Federal, Provincial, and local laws.
Firearm and weapons must be appropriately registered.
Firearms must be unloaded
No cleaning of firearms is permitted on hotel premises.
Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm container or a soft gun case provided by the guest at all times and clearly labeled with their name and contact information.
No firearms or weapons in public areas.
Guests and vendors who fail to abide by our policy may be asked to leave the hotel premises, are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, provincial, or federal law, are exempt from this policy. It is our policy to promptly turn over any firearms left on the property to the Charlottetown Police Services or Royal Canadian Mounted Police if we are unable to contact the owner. Questions concerning these policies or its implementation may be addressed to the hotel management directly via email.
IN CASE OF EMERGENCY OR FIRE:
Please notify Front Desk in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your room door and in the Guest Directory located in each guest room.
FIRE SAFETY POLICY:
The hotel is fully equipped with smoke detectors, fire safety information in Guest Room Directory, and emergency evacuation plans on the door of each guest room. Please review this important information.
NO IN-ROOM PARTIES:
Canadas Best Value Inn & Suites enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M. If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund and may be be responsible for the complainants room.
FREE WiFi ACCESS:
Access to our WiFi is free for our registered guests. The hotel WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. Canadas Best Value Inn & Suites Charlottetown assumes no liability for guest use.
All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Canadas Best Value Inn & Suites Charlottetown for safety of all guests, staff, owners, property, and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a minimum $300.00 cleaning fee per room will be charged for infraction(s) of our Hotel Policy/House Rules.
TERMS & CONDITIONS:
Canadas Best Value Inn & Suites Charlottetown makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. Canadas Best Value Inn & Suites Charlottetown does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.
The links provided on the Canadas Best Value Inn & Suites website are for the convenience of site visitors and are provided in good faith. Canadas Best Value Inn & Suites Charlottetown does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.
ILLNESS AND EPIDEMICS:
Canadas Best Value Inn & Suites Charlottetown reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.
PARKING AT OWN RISK:
All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. Canadas Best Value Inn & Suites shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises.
DAMAGE AND/OR THEFT OF HOTEL PROPERTY
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room(s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. Canadas Best Value Inn & Suites Charlottetown reserves the right to retain your credit card details as presented at registration and charge or debit the credit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Canadas Best Value Inn & Suites Charlottetown as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.
DAMAGE TO ROOM:
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 100% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body fluids, oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
Canadas Best Value Inn & Suites Charlottetown reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES:
Canadas Best Value Inn & Suites Charlottetown reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in the Guest Room Directory, and available from Front Desk staff upon request.
With Canadas Best Value Inn & Suites Charlottetown, you and your pet will be sure to find a comfortable home away from home.
We offer dedicated places to walk your dog, waste facilities, and will provide recommendations on pet-friendly parks, stores, and even pet-friendly restaurants.
We are pleased to welcome dogs, cats, birds and other small animals for short term stays only.
Canadas Best Value Inn & Suites Charlottetown allow up to two domestic dogs in a rented room, with a maximum size of 100 lbs. per animal. Other pet types such as cats, birds, or other small animals are allowed at the discretion of Canadas Best Value Inn & Suites Charlottetown and require prior approval.
A refundable incidental of up to $150 per stay may be required of all guests with a pet.
When making your reservation with a pet, it is highly recommended that you call the hotel directly if you have specific pet related questions and to guarantee availability of a pet-friendly room.
LOCAL TAXES & ACCOMMODATION LEVY:
All guest expenses are subject to Prince Edward Islands Harmonized Sales Tax of 15.0% plus the Municipality of Charlottetown Accommodation Levy of 3.0% which is included in any room or ancillary prices quoted.
COMMUNICATIONS & PRIVACY:
If you contact us by email, fax, and standard mail or through our website you agree to allow us to contact you in the future and that this may include promotional material regarding upcoming events, special offers or general information. We will never use your name and information for any other purpose nor provide it to any other party without your prior permission or where legally obliged to do so. Any communication that we may send you will include the opportunity for you to unsubscribe.
Guests requiring ten or more rooms are travelling together can request a Group Rate. We like to personally welcome all group members and to provide the utmost and friendly and personal service. We welcome the opportunity to assist your party with advice on local activities, events and entertainment, special experiences and even airport transfers.
We constantly challenge ourselves to provide the right environment for our guests and team members through the promotion of environmental awareness. We train our team members to incorporate good environmental practice in all aspects by periodically reviewing our practices, procedures and objectives.
DISPUTES & CLAIMS:
Any controversy, dispute or claim arising out of or in connection with these hotel policies shall come under the jurisdiction of most competent courts of Prince Edward Island.
CHANGES TO HOTEL POLICIES & CODE OF CONDUCT:
These Hotel Policies & Code of Conduct are subject to change without notice – latest update January 2021.